As a trusted business in our community we like to make our policies clear to our customers. Below you will find a list of our store policies. If you cannot find information you are looking for please contact our store at (888) 382-3767.

Diagnostic Requests & Price Quotes:

Any diagnostic request is subject to a minimum charge of $40.00 regardless of the repair request. 

All Balances are to be paid prior to any diagnostic request or repair. *Please note, if you have a work order, please allow 3-5 business days for parts to arrive.*

If you have a question about a specific device we do offer free in-store or over the phone repair quotes. 

Payment Methods:

We accept Cash, Visa, MasterCard, Discover, & AMEX. We DO NOT accept checks.

Warranty Info:

Our Lifetime Warranty covers manufacturer defects. The warranty does NOT cover situations when the user is at fault; such as water damage, dropping, cracking, or ANY physical damage caused by the user. Below are two examples:

Ex 1: A new display is installed and there is obvious loss of touch with no physical damage done to the screen. This would be covered by the warranty.

Ex 2: We install a new display and a week later your device has visual cracks in the display due to a drop or incident causing the screen to shatter. Warranty is voided due to physical damage and there are no free replacements or refunds.

All devices are inspected by trained and professional technicians and any issues will be shown to the customer upon pick-up / drop offs.

Please be sure to read and agree to our store policies before making any purchases. We are not responsible for and will not be held liable to anyone who does not read our policies. 

Repairs:

We accept walk-ins, over the phone orders, or appointments. ALL customers upon arrival have to sign and go over our service waiver/inspection sheet with a trained technician before and after ANY repair. 

Inspection sheets are for your protection as well as ours. They guarantee your devices condition before and after any repair. You are responsible for reading each section prior to signing any paperwork. We are not responsible and will not be held liable to anyone who does not read our policies prior to signing. 

Upon dropping off a device you and a trained technician will go through an inspection sheet (AKA 'in-take sheet') with your device and sign the necessary paperwork. Once the service waiver is completed and signed, we will repair the device. If you chose to not sign the paperwork we have the right to refuse your repair.

When picking up your device you will go through an 'out-take'. This is similar to the in-take where we check all components of the device to ensure they leave in the condition they arrived in. Once the inspection is complete you will sign the "Device Release Form" which releases the device back to you in the proper condition, and you are agreeing all components are leaving working. 

We thank you for all the constant support as a community and we look forward to serving each and everyone of you.

-uDroppedit Inc